Privacy policy
Last updated: May 6th, 2026
This Privacy Policy describes how FramtiProducts (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from framtiproducts.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
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Category |
Categories of Recipients |
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows. We may “share” (as such term is defined in applicable law) personal information for the purpose of engaging in advertising and marketing activities, as follows.
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Category of Personal Information |
Categories of Recipients |
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Identifiers such as name, e-mail address and phone number |
Business and marketing partners |
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Commercial information such as records of products or services purchased |
Business and marketing partners |
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Usage Data |
Business and marketing partners |
We do not sell your personal information.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we have shared or share (as such term is defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sharing or Targeted Advertising: You have a right to direct us not to share your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
US Privacy Rights
This section applies to residents of US states that have enacted comprehensive consumer privacy laws, including California, Colorado, Connecticut, Texas, Utah, Virginia, and Oregon (“US Privacy Laws”). Where this section conflicts with other parts of this Privacy Policy, this section controls for residents of those states.
Notice to California Residents
The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, “CCPA”), provides California residents with specific rights regarding their personal information. This section describes those rights and explains how California residents may exercise them.
Categories of Personal Information Collected and Disclosed
In the preceding 12 months, we have collected the following categories of personal information from California consumers: (1) identifiers such as name, postal address, email address, phone number, and IP address; (2) commercial information such as order history and products purchased; (3) internet or other electronic network activity information such as browsing history and interactions with our Site; and (4) geolocation data derived from your IP address or device. We have disclosed each of these categories to vendors, service providers, and business and marketing partners as described in the “How We Disclose Personal Information” section above.
Sharing of Personal Information
As described in the “How We Disclose Personal Information” section above, we may share certain personal information, including identifiers, commercial information, and usage data, with business and marketing partners for advertising and marketing purposes. We do not share the personal information of individuals we know to be under 16 years of age. We do not use or disclose sensitive personal information for purposes beyond those permitted under CCPA without your explicit consent.
We do not sell your personal information.
Shine the Light
California Civil Code §1798.83 (“Shine the Light”) permits California residents to request, once per calendar year, information about the categories of personal information we have shared with third parties for those third parties’ own direct marketing purposes, and the names and addresses of those third parties. To make such a request, please contact us using the details in the “Contact” section below.
Rights Available to Residents of Covered US States
Residents of California, Colorado, Connecticut, Texas, Utah, Virginia, and Oregon have the following rights under applicable US Privacy Laws, subject to certain exceptions and limitations. Not all rights apply equally in every state.
- Right to Know / Confirm: You may request confirmation of whether we process your personal information and, where applicable, access to that information including the categories collected, the purposes of processing, and the categories of third parties with whom it is shared.
- Right to Delete: You may request that we delete personal information we hold about you, subject to certain exceptions (for example, where we need to retain information to comply with a legal obligation or complete a transaction you have requested).
- Right to Correct: You may request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes of processing. This right is available in California, Colorado, Connecticut, Virginia, Texas, and Oregon.
- Right to Data Portability: You may request a portable copy of the personal information you have provided to us, in a commonly used, machine-readable format, to the extent technically feasible.
- Right to Opt Out of Sharing, and Targeted Advertising: You have the right to direct us not to share your personal information, or to opt out of the processing of your personal information for targeted advertising purposes. To exercise this right, click “Do Not Share My Personal Information” or contact us using the details in the “Contact” section below. We also honor the Global Privacy Control (GPC) browser signal as a valid opt-out request for the browser or device from which it is sent.
- Right to Limit Use of Sensitive Personal Information: To the extent we process sensitive personal information (as defined under applicable US Privacy Laws), you may have the right to limit our use and disclosure of such information to purposes strictly necessary to provide the Services. We do not use sensitive personal information for purposes beyond those permitted under applicable law without your consent.
- Right to Opt Out of Profiling: Residents of Colorado, Connecticut, Virginia, and Oregon may opt out of the processing of their personal information for profiling in furtherance of decisions that produce legal or similarly significant effects. Please contact us if you wish to exercise this right.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of the rights described in this section. We do not offer financial incentives in exchange for the retention or sale of your personal information.
How to Exercise Your US Privacy Rights
To submit a request to exercise any of the rights described above, please contact us by email at emil.skjaervik@framti.no or by post at Olav Tryggvasons gate 42, Trondheim, 7011, Norway. You may also designate an authorized agent to submit a request on your behalf, provided that you furnish written proof of the agent’s authorization and we may verify your identity directly with you.
We will respond to your verifiable request within 45 days of receipt. If we require additional time, we will notify you within the initial 45-day period and may extend our response by a further 45 days where reasonably necessary. We will not charge a fee for processing your request unless it is excessive or repetitive, in which case we will notify you of the applicable fee before proceeding.
If we decline to take action on your request, we will inform you of our reasons and, where required by applicable law, provide instructions on how to appeal our decision. To submit an appeal, please contact us at emil.skjaervik@framti.no with the subject line “Privacy Rights Appeal.” We will respond to your appeal within 45 days and, if we uphold our denial, will provide information about any further recourse available to you, including the right to lodge a complaint with your state’s attorney general or relevant data protection authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at emil.skjaervik@framti.no or contact us at Olav Tryggvasons gate 42, Trondheim, 7011, Norway.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.